Privacy and Data Protection Policy
1. DATA CONTROLLER
LIFEX MALLORCA WELLNESS SL, with registered office at C/ Son Thomas, 2, Santa Ponça, Calvià 07180 (Balearic Islands), is the data controller responsible for processing the personal data you provide via our registration forms, when participating in our events, and when accessing the information we request.
Holder: LIFEX MALLORCA WELLNESS SL
Tax ID (NIF/CIF): B26944892
Address: C/ Son Thomas, 2, Santa Ponça, Calvià 07180 (Islas Baleares)
Email: info@lifexmallorca.com
Data Protection Officer: info@lifexmallorca.com
2. VOLUNTARY NATURE OF REGISTRATION
Completing any registration or participation form for our events is entirely voluntary. You are under no obligation to provide any information; however, failure to provide essential details may prevent you from accessing certain services or taking part in activities that require such information.
3. PURPOSE OF DATA PROCESSING
We collect your personal data solely for the following purposes:
- Process your registration for the events and activities you select
- To provide the requested services and facilitate access to the information required
- To inform you of any news, changes or updates relating to events and services
4. PURCHASE PROCESS (WOOCOMMERCE)
We collect information about you during the purchase process in our online store.
4.1 WHAT WE COLLECT AND STORE
While you visit our website, we will track:
The products you’ve viewed, to show you recently viewed products.
Your IP address and browser type, for security, fraud prevention and technical analysis purposes.
The products added to the cart, in order to maintain your shopping session.
We also use cookies necessary for the operation of the store and to retain the contents of your shopping cart while you browse the site.
When you make a purchase, we collect information that may include your name, email address, billing address, information necessary for issuing invoices, and payment-related details.
We use this information to:
Process and manage your orders.
Facilitate access to or downloading of purchased digital products.
Send you information related to your purchase.
Issue invoices and comply with legal, tax and accounting obligations.
Manage returns, incidents, and support requests.
Prevent fraudulent transactions and protect store security.
If you create a user account, we will store the information necessary to manage your access and facilitate future purchases.
We will retain personal data for the time necessary to provide the contracted service and subsequently for the periods required by applicable tax, accounting and commercial legislation.
4.2 WHO ON OUR TEAM HAS ACCESS
Store administrators and managers can access the information needed to manage orders, provide customer support, issue invoices, and resolve issues related to purchases.
4.3 PAYMENTS MADE THROUGH STRIPE
In order to manage and process payments made in our online store, we use the services of Stripe Payments Europe Ltd. and Stripe, Inc. (hereinafter, “Stripe”), a specialized provider of electronic payment services.
When you make a purchase, certain personal data necessary for processing the transaction will be shared with Stripe. This data may include:
- Name and surname.
- Billing address.
- Email address.
- Telephone number (when required).
- Amount and details of the transaction.
- Details of the selected payment method.
- IP address, device identifiers and other information necessary for fraud prevention and transaction security.
Bank and payment card details are processed directly by Stripe via secure, encrypted connections. Our company does not store complete customer payment card information.
The legal basis for processing this data is the execution of the sales contract, in accordance with Article 6.1.b of Regulation (EU) 2016/679 (GDPR), as well as compliance with legal obligations and the legitimate interest in the prevention of fraud and the security of commercial operations.
Stripe may process personal data as an independent data controller for the provision of its services, payment processing, fraud prevention, compliance with legal and regulatory obligations, and the enhancement of the security of its platform.
Due to the international nature of Stripe’s services, some personal data may be transferred outside the European Economic Area. In such cases, Stripe declares that it applies the appropriate safeguards required by European data protection regulations, including, where applicable, the Standard Contractual Clauses approved by the European Commission and other legally recognized mechanisms.
You can find detailed information about the data processing carried out by Stripe at:
Stripe Privacy Policy
Stripe Privacy Center
Data related to transactions will be kept for the periods legally required by applicable tax, accounting, commercial and fraud prevention regulations.
4.3 WHAT WE SHARE WITH THIRD PARTIES
We share information only with those providers necessary to provide our services.
4.4 PAYMENTS BY BANK TRANSFER
If you select payment by bank transfer, we will use the data provided exclusively to verify the payment, manage the order and comply with our legal and tax obligations.
5. COMMERCIAL COMMUNICATIONS AND MARKETING
6. LEGAL BASIS FOR PROCESSING
Your data is processed on the following legal basis:
- The performance of the contract for registration or the provision of services
- Your explicit consent to receive marketing communications
- Compliance with the legal obligations applicable to us as event organisers
7. SECURITY MEASURES
LIFEX MALLORCA WELLNESS SL implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, loss or unlawful processing, in compliance with the standards required by data protection legislation.
8. USER RIGHTS
In accordance with current data protection legislation (GDPR), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request the erasure of your data when it is no longer necessary
- To object to the processing of your data for specific purposes
- Request the restriction of the processing of your data
- Obtain a copy of your data in a structured format
9. EXERCISE OF RIGHTS
To exercise any of the rights mentioned above, you must send a written request addressed to LIFEX MALLORCA WELLNESS SL, clearly stating the right you wish to exercise and enclosing a copy of your identity document. You may send your request to: info@lifexmallorca.com or by post to C/ Son Thomas, 2, Santa Ponça, Calvià 07180.
We undertake to respond to your request within the maximum time limit laid down by law.
10. CONTENT PROVIDED BY THIRD PARTIES
At our events and on our platforms, we allow exhibitors, sponsors and partners to share information about their products, services and initiatives. LIFEX MALLORCA WELLNESS SL acts solely as an intermediary in the dissemination of this content. The authors of such content are solely responsible for its accuracy, legality, lawfulness and up-to-date status. We accept no liability for information provided by third parties, including its accuracy, completeness or relevance.
11. MODIFICATIONS TO THIS POLICY
We reserve the right to amend this privacy policy at any time. Any changes will take effect on the date they are published on our communication channels. We recommend that you review this policy regularly to stay informed about how we protect your data.
12. MULTILINGUAL CONTENT MANAGEMENT (WPML)
In order to offer our online store in several languages, we use the WPML (WordPress Multilingual Plugin) plugin, developed by OnTheGoSystems Ltd.
WPML allows you to manage and display website content in different languages, as well as remember the language preferences selected by users to improve their browsing experience.
In general, WPML does not collect personal data from visitors beyond what is necessary for the proper functioning of its features. However, depending on the configuration implemented on this website, WPML may process technical information such as:
User-selected language.
Language-related browsing preferences.
IP address (only when necessary for certain technical functionalities or associated services).
Browser and device technical data.
The legal basis for this processing is our legitimate interest in providing a suitable and accessible browsing experience to users in different languages, in accordance with Article 6.1.f of Regulation (EU) 2016/679 (GDPR).
If you use machine translation services or external functionalities integrated with WPML, certain technical data may be shared with the relevant providers solely for the purpose of providing those services. In such cases, the safeguards required by current data protection regulations will apply.
You can find more information about the data processing carried out by WPML at:
Language preferences may be stored using technical cookies necessary for the website to function. These cookies are described in our Cookie Policy.
13. COMPLIANCE | THE PRIVACY SUITE FOR WORDPRESS
This website uses Complianz’s Privacy Suite for WordPress to collect and record browser- and device-based consent.
For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz privacy statement.
14. CONTACT AND COMPLAINTS
If you have any questions about this policy or wish to make a complaint, please contact us at:
Email: info@lifexmallorca.com
Address: C/ Son Thomas, 2, Santa Ponça, Calvià 07180, Islas Baleares
Data Protection Officer: info@lifexmallorca.com
If you feel that your rights have not been respected, you have the right to lodge a complaint with the relevant supervisory authority in the country where you live.